UK Mainland Orders

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Free shipping on all orders over £40 to UK mainland (does not include Northern Ireland).

Orders under this threshold cost £4. 

USA Orders

Free shipping on orders over $100.

Orders under this threshold will cost $15. 

Does not include local taxes. 

Delivery time is 7 business days.

Europe Orders

Free shipping on orders over €70.

Orders under this threshold will cost €10. 

Does not include local taxes. 

Delivery time is 5 business days.

Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at hello@merwave.co.uk with your name and order number, and we will look into it for you.

Once an order is placed we are unable to make any amendments. This includes order details, like adding products, and also altering your shipping address. You may be able to amend your address using the courier self service options once your order has been despatched. In this instance, we'd recommend proceeding with your order and returning any items you no longer wish for.